Questions and answers

On this page we have compiled and answered some of the most frequently asked questions. If you need further information or your question is not answered, please feel free to contact us personally at any time.

New patients

We are happy about every new patient who wants to come to us. Our practice specializes in the areas of beautiful and straight teeth, as well as high-tech dentistry. We will gladly try to find the best appointment for you.

Your first appointment with us

What is done?

At the first treatment appointment, a clinical examination is performed regarding the health of your gums, tooth structure, functional as well as aesthetic criteria. For this purpose, we also take a general X-ray of your teeth and jaws. In addition to any current problems, we will give you an assessment of your individual risk in these areas in the future. Should treatment be necessary, this information together with your individual wishes and ideas will form the basis for the following treatment planning.

What does the first appointment cost?

In our practice, services are billed according to the guidelines of the German Scale of Fees for Dentists (GOZ). This provides for a remuneration of approx. 185€ for the above-mentioned services. If services are not necessary, they will not be charged. In certain cases it makes sense to carry out further diagnostics at the first appointment. In this way, we can save you follow-up appointments and, even in complex cases, can begin treatment at the next appointment. If this is the case for you, we will inform you about the costs on the spot.

Is treatment possible without individual diagnosis and planning?

We are a medical company and perform treatments that directly affect the health of our patients. We are aware of this responsibility and take it very seriously. Therefore, please note that treatment without prior diagnostics is generally not possible in our practice.

Appointments

Why are there waiting times for longer treatments?

Your time is very important to us. Therefore, whenever possible, we try to combine as many treatment steps as possible, even with several doctors, on one day. As a result, it may take a longer time until such an appointment is possible. Because we know how important prompt treatment is to our patients, we maintain a waiting list based on urgency and will contact you immediately if it is possible to bring the appointment forward. Emergency treatment, so that you are not in pain until the appointment, is of course possible in a timely manner.

Cancellation conditions

The time with our team is reserved especially for you on your appointments. The treatment can be cancelled free of charge up to two working days before the appointment. If you have to cancel at short notice, we will try to find a replacement. If this is not possible, or if you do not show up at the appointed time, 50% of the scheduled treatment cost will be charged.

Treatment costs

How are services billed?

In our practice, services are billed according to the guidelines of the German Scale of Fees for Dentists (GOZ). The fee schedule is anchored in law and ensures that dental services are calculated fairly for everyone.

Cost plan

The treatment concept implemented is the main factor for differences in dental treatment prices. We create transparency in this regard in order to support you in your decision-making process as to which services you wish to receive from a cost perspective. Our basic goal is that our patients gain added value from the treatment. We will be happy to provide you with an individual cost plan for your treatment following the initial examination.

Can we prepare a cost plan without diagnostics?

The basis for the cost plan is which medical services are necessary in your individual case. We are a medical business and perform treatments that directly affect the health of our patients. We are aware of this responsibility and take it very seriously. Therefore, please note that it is generally not possible to prepare a cost plan in our practice without prior individual planning.

Can a flat rate be agreed for a treatment?

Fairness for all parties involved is of great concern to us. With regard to treatment costs, this can only be achieved if exactly those services are billed that are actually provided. We don’t want to be paid for services that we don’t actually provide. That would not be fair. At the same time, if additional services are required as part of a treatment, we will perform them. Even if this results in additional costs. Not performing a medical treatment just to keep a pre-calculated profit margin is not in line with our understanding of medical treatments.

How is the invoice issued?

In our practice, invoicing is done according to treatment phases. You will not receive the invoice directly from us, but from our billing partner. This allows you to pay the bill as you wish. At our practice in cash or by mobile phone/credit card. By bank transfer in € or CHF. By payment slip.

Is it possible to pay in installments?

Through our cooperation with a financial service provider, a free installment payment over 6 months is possible.

Difference in treatment costs between Germany and Switzerland

Dental treatment consists of many individual steps that are planned and calculated individually. In Germany and Switzerland, the catalogs of services are almost identical and defined by law. If you look at the investment for the same treatment, the difference between the two countries is around 30 to 40 percent.

We attach great importance to not skipping any steps or taking shortcuts. Quality is our top priority. We offer you first-class care without compromise. If you compare our comprehensive top service with that in Switzerland, there is a difference in investment of around 30 to 40 percent – with the same high quality.

This difference enables us to offer you excellent dental solutions that are individually tailored to your needs. Your radiant smile is our motivation, and we are convinced that the investment in your dental health and aesthetics is worthwhile.

Emergency treatments

What we can do

We are a dental practice specializing in beautiful and straight teeth, as well as high-tech dentistry. We try to help wherever we can. However, please understand that our practice structure is completely different from that of a dental center with many doctors. Our days are planned far in advance and our patients expect us to start their treatments exactly when they are scheduled. Therefore, we are not always able to offer an appointment for emergency treatment. If you have acute pain, we advise you to contact a larger dental clinic, as they have special contingents and doctors only for acute emergency care.

Can teeth be removed immediately as an emergency?

We are a dental practice specializing in beautiful and straight teeth, as well as high-tech dentistry. Therefore, our practice structure does not allow us to remove teeth as emergency treatment. We advise you to contact a larger dental clinic, as they have special contingents and doctors only for acute emergency care.

Dental emergency service

There is an emergency dental service on weekends, holidays and bridge days. You can find out who is on duty at: +49 761 120 120 00

Dental emergency service after accidents

For emergency care after accidents, the dental clinics in Baden-Württemberg as well as other clinics with corresponding specialist departments are points of contact.

Answers to Your Questions

Find answers to your most common questions here. Whether you’re curious about our process, services, or need help, we’ve got the details you need to keep things running smoothly.

What services does your dental clinic offer?