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Questions and answers

On this page we have compiled and answered some of the most frequently asked questions. If you need further information or your question is not answered, please feel free to contact us personally at any time.

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Coronavirus

Information about the novel coronavirus (COVID-19) in our practice.

We are facing this health crisis with due care and respect, but also calmness and professionalism. We are closely monitoring and assessing the situation regarding COVID-19, especially in the border region and in the greater Zurich area. For this purpose, we are in personal contact with the responsible authorities.

Current situation regarding the coronavirus in the district of Waldshut

The health of our patients as well as the employees of our practice is our highest priority. In general, as a medical company, we deal professionally with the protection against infections on a daily basis. We are appropriately trained and technically prepared for this.

Crossing the border for treatment with us is possible on a regular basis. We update this information continuously and always up to date.

What we do to protect you and ourselves

We test our entire team for Corona infection twice a week with rapid tests.

Upon entering the office, we currently take the body temperature of everyone who enters the office with a non-contact clinical thermometer. This applies to both patients and employees of the practice.

Our team wears FFP2 mouth protection at all times.

Patients are required to wear masks outside of the treatment rooms.

Appointment scheduling

If you have an acute problem, please call us in advance. We will then already try to identify the cause as accurately as possible over the phone and then give you an appointment directly for the necessary treatment.

We have created on our website the possibility to send us safely pictures and questions. You can find these possibilities in the contact menu.

If you need more than one treatment, we will try to combine them in the longest possible appointment.

Self control at home

If you complain of symptoms of coronavirus infection (fever, cough, breathing problems, muscle pain, nausea), we ask you to call us in advance. We will then assess the situation together.

If possible, we recommend that you take a temperature at home before your scheduled appointment. A temperature of up to 37.4°C is normal.

If you have been infected, dental treatment is possible again from 4 weeks after the infection has been detected.

Your arrival at our practice

When you enter the practice, we currently measure the body temperature of everyone who enters the practice with a non-contact clinical thermometer. This applies to both patients and employees of the practice. Normal body temperature is up to 37.4°C.

Please disinfect your hands when entering the practice. Appropriate dispensers with disinfectant are available.

We ask you to arrive at the practice as punctually as possible for your scheduled appointment in order to avoid long waiting times.

If you like, you can also wait in the car. We will then pick you up there at the start of treatment.

Current information on the border crossing Switzerland - Germany

We update this information continuously and always up to date.

Crossing the border into Germany for dental treatment with us or to go shopping is possible regularly and without restrictions.

Crossing the border from Switzerland to Germany

Crossing the border into Germany for dental treatment with us or for shopping is possible regularly and without restrictions.

Since August 1, 2021 Germany controls the entry of persons after longer stays abroad. A prerequisite for crossing the border is proof of vaccination or convalescence. Alternatively, proof of a current Corona PCR (max. 72h) or rapid test (max. 48h).

For short border crossings up to 24h there is an exception. Here the crossing is possible regularly without proof and registration. Coronavirus entry regulation §6 sentence 1 number 6.

You do not need a negative coronavirus test when you come to our practice.

You do not need to fill out a digital entry application when you come to our practice.

You can go shopping in Germany as normal.

Transfer from Germany to Switzerland

Since September 20, 2021, there are stricter regulations for entering Switzerland. However, these do not apply to the immediate border regions.

“Persons entering Switzerland from areas on the border with which there is close economic, social and cultural exchange” are exempt from the regulations. Covid-19 Regulation Measures in the field of international movement of persons Article 9, sentence 2, point c.

You do not need a Covid certificate to return to Switzerland if you have been with us.

You do not need to fill out an entry form if you were with us.

The same rules apply to purchases.

General information about the border and border traffic

The border crossings are all open on a regular basis.

There are no reinforced border controls.

Train traffic to Jestetten is regular.

New patients

We are happy about every new patient who wants to come to us. Our practice specializes in the areas of beautiful and straight teeth, as well as high-tech dentistry. We will gladly try to find the best appointment for you. 

Your first appointment with us

What is done?

At the first treatment appointment, a clinical examination is performed regarding the health of your gums, tooth structure, functional as well as aesthetic criteria. For this purpose, we also take a general X-ray of your teeth and jaws. In addition to any current problems, we will give you an assessment of your individual risk in these areas in the future. Should treatment be necessary, this information together with your individual wishes and ideas will form the basis for the following treatment planning.

What does the first appointment cost?

In our practice, services are billed according to the guidelines of the German Scale of Fees for Dentists (GOZ). This provides for a remuneration of approx. 185€ for the above-mentioned services. If services are not necessary, they will not be charged. In certain cases it makes sense to carry out further diagnostics at the first appointment. In this way, we can save you follow-up appointments and, even in complex cases, can begin treatment at the next appointment. If this is the case for you, we will inform you about the costs on the spot.

Is treatment possible without individual diagnosis and planning?

We are a medical company and perform treatments that directly affect the health of our patients. We are aware of this responsibility and take it very seriously. Therefore, please note that treatment without prior diagnostics is generally not possible in our practice.

Appointments

Why are there waiting times for longer treatments?

Your time is very important to us. Therefore, whenever possible, we try to combine as many treatment steps as possible, even with several doctors, on one day. As a result, it may take a longer time until such an appointment is possible. Because we know how important prompt treatment is to our patients, we maintain a waiting list based on urgency and will contact you immediately if it is possible to bring the appointment forward. Emergency treatment, so that you are not in pain until the appointment, is of course possible in a timely manner.

Cancellation conditions

The time with our team is reserved especially for you on your appointments. The treatment can be cancelled free of charge up to two working days before the appointment. If you have to cancel at short notice, we will try to find a replacement. If this is not possible, or if you do not show up at the appointed time, 50% of the scheduled treatment cost will be charged.

Treatment costs

How are services billed?

In our practice, services are billed according to the guidelines of the German Scale of Fees for Dentists (GOZ). The fee schedule is anchored in law and ensures that dental services are calculated fairly for everyone.

Cost plan

The treatment concept implemented is the main factor for differences in dental treatment prices. We create transparency in this regard in order to support you in your decision-making process as to which services you wish to receive from a cost perspective. Our basic goal is that our patients gain added value from the treatment. We will be happy to provide you with an individual cost plan for your treatment following the initial examination.

Can we prepare a cost plan without diagnostics?

The basis for the cost plan is which medical services are necessary in your individual case. We are a medical business and perform treatments that directly affect the health of our patients. We are aware of this responsibility and take it very seriously. Therefore, please note that it is generally not possible to prepare a cost plan in our practice without prior individual planning.

Can a flat rate be agreed for a treatment?

Fairness for all parties involved is of great concern to us. With regard to treatment costs, this can only be achieved if exactly those services are billed that are actually provided. We don’t want to be paid for services that we don’t actually provide. That would not be fair. At the same time, if additional services are required as part of a treatment, we will perform them. Even if this results in additional costs. Not performing a medical treatment just to keep a pre-calculated profit margin is not in line with our understanding of medical treatments.

How is the invoice issued?

In our practice, invoicing is done according to treatment phases. You will not receive the invoice directly from us, but from our billing partner. This allows you to pay the bill as you wish. At our practice in cash or by mobile phone/credit card. By bank transfer in € or CHF. By payment slip.

Is it possible to pay in installments?

Through our cooperation with a financial service provider, a free installment payment over 6 months is possible. 

Exemplary treatment costs

In our practice, services are billed according to the guidelines of the German Scale of Fees for Dentists (GOZ). The fee schedule is anchored in law and ensures that dental services are charged fairly for everyone.

General treatments

Initial clinical examination185€
Dental hygieneca. 110€ / depending on the number of teeth

Straight & beautiful teeth

Bleaching 1h200€
Bleaching 2h400€
Veneerca. 1200€
Aligner treatment2.800 – 6.900€
Fixed braces with visible brackets6.900€
Invisible fixed braces11.900€

High-tech dentistry

Inlay/Onlay, 1 session700-990€
Ceramic crown, 1 session990€
Root canal treatment550 – 1.400€
Dental implant, 3D-planning, ceramic crown3.200€

Emergency treatments

What we can do

We are a dental practice specializing in beautiful and straight teeth, as well as high-tech dentistry. We try to help wherever we can. However, please understand that our practice structure is completely different from that of a dental center with many doctors. Our days are planned far in advance and our patients expect us to start their treatments exactly when they are scheduled. Therefore, we are not always able to offer an appointment for emergency treatment. If you have acute pain, we advise you to contact a larger dental clinic, as they have special contingents and doctors only for acute emergency care.

Can teeth be removed immediately as an emergency?

We are a dental practice specializing in beautiful and straight teeth, as well as high-tech dentistry. Therefore, our practice structure does not allow us to remove teeth as emergency treatment. We advise you to contact a larger dental clinic, as they have special contingents and doctors only for acute emergency care.

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